Our Team

OUR MANAGEMENT TEAM
KEN BERRY - PRESIDENT

Ken is a pioneer in the area of database driven online survey platforms for the research industry. Jibunu’s roots as a software solutions company have given Ken and his team the ability and know-how to solve countless technology needs beyond basic online surveys. Ken has been doing the seemingly impossible, making pigs fly, in the market research world since starting Jibunu in 2003.

Since founding the company, Ken has introduced new advancements in online research technology, pushed the envelope with innovative ways of asking questions and conducting research online, and constantly stayed on the forefront of new technology as it emerged. He continually engages his team to revolutionize market research technology based on the pulse of industry trends.

While developing what he considers to be the most versatile survey system that exists, he was among the first to program online conjoint, segmentation and other algorithm based survey delivery and calculation systems. When Flash survey instruments were in high demand, Ken and his team took on the challenge to quickly develop tools to make surveys more engaging for the respondent and exciting for the researcher.

In this new age of HTML5, CSS3 and smaller real estate, Ken keeps using the latest technology and an understanding of the full research process to consistently be on the forefront of data collection technologies. His focus on the respondent experience, in addition to the researcher’s data collection needs, has led to new features and functionalities that shine across all devices, changing the landscape of what other researchers had accepted as mobile limitations. He continues to develop survey tools to result in shorter LOI, better data, and happier respondents – leading to happier researchers.

Jibunu is a result of Ken’s relentless drive to solve problems for others. He is able to look at problems in different ways, considering multiple paths before deciding on what is best approach for his client. He is not afraid to think outside the box when it comes to approaching new trends in software and web development or market research.


SHANNON SMITH - VICE PRESIDENT OF OPERATIONS

Shannon is responsible for listening to the needs of Jibunu clients, and the industry as a whole, and using her team and their talents to produce groundbreaking solutions. With the utmost levels of responsiveness, honesty, and respect, she consistently strives to deliver cutting edge products and services to Jibunu’s partners.

Shannon has a passion for raising the bar in customer satisfaction and a drive for streamlining processes with impressive resourcefulness and ingenuity. With her leadership and mentoring, the Client Services, Production, Engineering, and Software Quality Assurance teams are able to provide innovative solutions to afford the industry unprecedented research freedom.

Prior to joining Jibunu in 2014, Shannon has had over 15 years of leadership and customer service experience in the publishing and e-commerce space, building digital publications, websites, apps and numerous technological solutions. She has shown a knack for quickly understanding the needs of her clients and efficiently using her team to create success.

CHERYL NEWMAN - DIRECTOR OF OPERATIONS

Cheryl is responsible for orchestrating the production needed to deliver Jibunu’s word class services. With over ten years in research technology solutions and an unmatched standard for quality and accuracy, she guides her team to create research solutions which are error-free, well presented and easy to use. This leads to maximized value and overall client satisfaction.

Cheryl has a unique focus on accuracy, speed and custom solutions that ensures that all solutions are carried out with thought and understanding. She brings expertise in quality control and solution-oriented decisions.





ELIZABETH LEPISTO - DIRECTOR OF MARKETING

Elizabeth is responsible for telling the world about Jibunu’s capabilities and unique value to the research industry. Not to be outdone by our programming creativity, she continuously finds unconventional and innovative ways to display Jibunu's varied and ever increasing suite of offerings.

Her and her marketing team is responsible for such gems as “Market Research Love” (a love song to the research industry), our Flying Pigs (perhaps the best conference handout ever imagined) and many other creative and fun campaigns. In the data driven world of research, Jibunu’s marketing team tries to add a little fun and cleverness when conveying the message of their company’s merciless awesomeness.

Before joining Jibunu, Elizabeth was an Executive Assistant to the CEO of a boutique investment firm outside Boston. She joined Jibunu in 2011 as a Documentation and Process Specialist, working behind the scenes to improve and strengthen Jibunu's policies and processes, before moving to the marketing team in 2014.




CAREERS AT JIBUNU
WORKING AT JIBUNU

Jibunu boasts a unique work atmosphere. Our company culture is strongly influenced by our young entrepreneur founders. They set a pace for innovation, productivity, and output that everyone at Jibunu emulates. Their commitment to growth and excellence trickles through all aspects of the organization.

But they also like to have fun and encourage a work-life balance. Off-hours, we’re artists, triathletes, actors, writers, gamers, rock singers, handcrafters, gourmands, bibliophiles, and all around fascinating, if slightly nerdy, people.

The types of people that thrive at Jibunu are those that can work independently and hard, but also work as part of a team to ensure that our service mission is carried out on every project. Intelligent people with strong problem-solving skills and clear communication skills excel here, and enjoy ongoing growth, training, advancement, and rewards.

We offer generous benefits and perks. If you think Jibunu is the right place for you, regardless of whether or not we have a job opening that meets your background, please apply and tell us why you belong on our team.


BENEFITS AND PERKS

  • Medical and dental insurance provided by Blue Cross / Blue Shield of Massachusetts
  • Short-term and long-term disability and life insurance
  • Paid vacation, sick time and holidays
  • 401K plans for eligible full-time employees
  • Activity center
  • Monthly company lunch and breakfast
  • Parties, events, and movie nights throughout the year
  • Ample free parking

CURRENT OPENINGS

Position: Quality Assurance Associate
Starting: Immediately
Salary: Competitive, commensurate with ability and experience
Location: Fitchburg, MA
Contact: Jobs@Jibunu.com

Job Description

Our team is growing! We are excited to hire a full-time associate as a new addition to our Quality Assurance team. The operational quality associate position at Jibunu is the internal client, ensuring that each survey looks and performs in such a way that the external client receives a product that is error free in every way. In order to meet those criteria, the operational quality associate must be organized, logical, meticulous and thorough in their work. As well as being able to work as part of a team in a fast paced and dynamic, goal oriented environment. This position requires the ability to demonstrate exceptional attention to detail with a disciplined and systematic approach to work.

Duties of the operational quality associate include:

  • Comparing the online survey to the client survey instrument to ensure it is visually and functionally correct
  • Check spelling, formatting, question type, pop ups, survey "logic", and various other features. The associate must be able to exhaust each possibility in looking for issues in order to ensure that the respondent experience is seamless and the data collected is correct.
  • Follow standard procedures for testing the surveys and documenting error's/bugs.
  • Use automation software to simulate real world performance of survey.

The right candidate must work well under tight deadlines and be able to independently manage and prioritize multiple concurrent tasks. Every team in the company plays some role in each study in production; therefore, strong inter-communication skills are a must. Complex problem-solving skills are necessary, as is an ability to train rapidly in new technical environments.

This position offers a competitive salary; 401K; medical, dental, life, and disability benefits; and three weeks of PTO in the first year.

Quality Assurance Associates are a vital part of our smart, fun-loving, dynamic team. Jibunu embodies the energy of a start-up but has the stability of an established company.

Desired Skills & Experience

Experience with MS Word is required. Familiarity with MS Excel and MS Outlook is a plus. Foreign language fluencies are a plus. Excellent spoken and written English language skills are essential. Basic mathematics skills are necessary. Neat, professional personal appearance and behavior are important.

Candidates must demonstrate eligibility for employment in the U.S.


Position: Configuration Associate
Starting: Immediately
Salary: Competitive, commensurate with ability and experience
Location: Fitchburg, MA
Contact: Jobs@Jibunu.com

Job Description

Our team is growing! We are excited to hire a full-time associate as a new addition to our Production team. This position requires the ability to demonstrate exceptional attention to detail with a disciplined and systematic approach to work. The ideal applicant will learn to transform a client’s document using HTML and CSS into a web-based survey using a programming application, apply simple programming logic, and perform diligent testing of surveys for accuracy and consistent quality.

The right candidate must work well under tight deadlines and be able to independently manage and prioritize multiple concurrent tasks. Every team in the company plays some role in each study in production; therefore, strong inter-communication skills are a must. Complex problem-solving skills are necessary, as is an ability to train rapidly in new technical environments.

This position offers a competitive salary; 401K; medical, dental, life, and disability benefits; and three weeks of PTO in the first year.

Configuration Associates are a vital part of our smart, fun-loving, dynamic team. Jibunu embodies the energy of a start-up but has the stability of an established company.

Desired Skills & Experience

A two or four-year college degree is required. Experience with MS Word is required. Familiarity with MS Excel and MS Outlook is a plus. Knowledge of HTML Markup and Cascading Style Sheets is a plus but not necessary. Foreign language fluencies are a plus. We’re interested also in seeing applicants with SQL experience.

Excellent spoken and written English language skills are essential. Basic mathematics skills are necessary. Neat, professional personal appearance and behavior are important.

Candidates must demonstrate eligibility for employment in the U.S.

Company Description

Jibunu provides custom online data collection to the market research industry. Our services are used to provide solutions to an impressive list of Fortune 100 and other clients. Founded in 2003, Jibunu has enjoyed eleven years of steady growth, and remains a privately-held company. Our offices in Fitchburg, Massachusetts, house all of our operations. Our location is an easy reverse commute from routes 2, 495, and 190. Driving times are 20 minutes from Route 495, 25 minutes from Acton, 30 minutes from Worcester, and 50 minutes from Waltham, Nashua, and Framingham.

References will be requested. No phone calls, please. Applicants should email a resume, including GPA (if less than 2 years of work experience), cover letter and date of availability to jobs@jibunu.com.


CONTACT US

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Our Headquarters

icon 1 310 Authority Drive, Fitchburg, MA 01420

icon 2 978-537-5510

icon 3www.jibunu.com

Request a quote: quotes@jibunu.com
General inquiries: info@jibunu.com
Career inquires: jobs@jibunu.com
Press, media and analysts: media@jibunu.com
Sales: sales@jibunu.com